Canon is aware of the oil on the sensor and still charged me!

Richard Charpentier Canon Cameras 6 Comments

This morning I received not one, but two e-mails on the problem I experienced with my Canon 5D Mark II.  Both Josh and Mike sent me links to different articles.  My favorite article is on Canon’s website!

Images taken may exhibit large ring-shaped spots.

These ring-shaped spots are the images of oil lubricant on the surface of the low pass filter (LPF), which is located in front of the CMOS sensor.

This oil is used inside the Mirror Box to lubricate some of the camera’s moving parts. If the oil is applied too liberally when the camera is manufactured, it can become scattered onto the surface of the LPF through normal camera operation.

You can read the whole report on Canon’s site.

DPReview had the following to say on the issue…..

Personally, I’d like a refund on the shipping ($76) and the cleaning that the Canon Service center charged me ($51 and some change).

Seriously, mere days after my cleaning they come out with this.  Somebody dropped the ball on my service at Canon.  Let’s not forget that the brush on my Arctic Butterfly was also affected by getting the grease on it……

Wow, hot under the collar this morning with Canon’s service center!

Comments 6

  1. Rich, don’t let up on this. There has got to be a way around having to deal with the fools at the service center and get to someone higher up in the food chain. You’ll never find out, but it would be interesting to find out how someone made the determination that essentially, you put that oil on the sensor, therefore relieving them of responsibility. Go after them.

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  3. I’d make a snide comment from the Nikon side of the Nikon/Cannon divide, but I don’t think it would improve your mood.
    Seriously, if you can get to the right person at Cannon, I’m sure they’ll make it right.

  4. In this day and age of blogging, facebooking and twittering, companies had better take heed that the word gets passed around fast and furious about poor service. I for one won’t be buying any Canon products anytime soon!

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    Dagny you gave me a chuckle. Nikon/Canon Canon/Nikon…… both good products. Just wish the customer service had been on top of it!

    Kathy, don’t get me wrong. I’ve been a happy Canon customer for nearly a decade now….just not happy with my personal interaction with their service center.

  6. As quoting from the Canon website addressing the issue, “Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.” – hum… and how is it they are sparing no effort or earning your confidence after all but blaming this issue on you?

    Reminds me what my Dad has told me since I was a kid: it’s not what you say your going to do – it’s what you do.

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