So, have you wondered where I’m at with the new printer? If you’ve been wondering, you’re not alone! I’ve been wondering too.
See, B&H has been closed for vacation for the past week and a half, and I’ve been in the dark on where everything is at. On October 10th I received confirmation that the damaged printer I’d returned had made it to B&H, and that they were now processing the new printer for me.
The estimated arrival time at B&H for the new printer was put at 7 to 14 days from the time they sent my confirmation. Today is 13 days from that point in time, and the printer is not in with B&H, nor is it on it’s way to me. According to the customer service rep I just spoke with it might not be in to them until next week.
I’ve got to say I’m severely disappointed with B&HPhotovideo.com for the first time since I started doing business with them! I’ve been ordering from them for many years, and I’ve never had an experience like this. I can say with certainty that I will never order larger items from them again, and for the time I won’t be recommending them to clients and customers.
Here’s the time line thus far:
- The printer was ordered on 9/22/08.
- The printer arrived, damaged, on 10/1/08.
- Shipping back to B&H was arranged the next day, a refund of my shipping expense was offered, but never completed, and the printer was picked up on 10/3/08.
- On 10/10/08 B&H setup the new printer shipment and sent me my confirmation. The allotted time has passed, and calling today I found out we’re no closer to seeing a printer!
This is most certainly a bummer. Right now I’m trying to decide if I’d like a refund for the printer, protection plan, shipping, etc., and look into a direct order through HP. I don’t know if it would speed things along.
I understand things happen, and I’m sure B&H didn’t damage the printer. But it was damaged in shipping, sent back, etc., and I’m stuck with no printer and an operating business. And this morning I felt that getting it too me wasn’t a priority. The week and a half vacation that B&H had seems to have cost me directly.
Well, there’s the update. I would suggest weighing your options prior to ordering large items from them. I certainly won’t be following up on business with them this year, and most likely next year as well. The whole situation has me thinking direct orders with the manufacturer would work out better going forward, especially when time is important.
Wonder if I’ll ever getting my refund for the shipping…….?