Yeah, sometimes road blocks come up. This one is a doozie.
This afternoon the delivery folks popped up at the gallery to drop off the printer. Jantina was there to receive it, and she let Ian know the printer was on site. So cool.
The delivery guy let her know that there was “some” damage to the box. The damage had occurred prior to the local Phoenix based delivery company’s receipt of it (according to the guy who delivered it).
Once Jantina got a look at the container she called Ian again. He came back to the gallery to have a look, and then immediately called me. He wasn’t too happy, and was pretty worried. I then became worried.
Right after work I rolled down to the gallery. Sure enough the package was pretty bashed in. The broad side had been smashed in, and damage was inflicted on the back of the printer. I ran my hand along the back and felt gouges clearly made by something pointed and sharp. The end of the package was also smashed in pretty good, and I’m not sure if any items fell out of the hole. The HP software pack was smashed pretty good, and I wonder if it’s usable at all.
Tomorrow morning I’ll be calling B&H Photo Video to discuss the issue. I’m hoping they’ll be able to help. The printer on its own ran nearly $7000. It’s clearly been dumped, damaged, and I’m not even sure if everything is in the box.
I’ll tell you, I sure don’t want to ship it back to them in its current box. The packaging is not serviceable at this point.
This is where I’ll find out what type of company BHPhotoVideo.com really is. I’ve had great experiences with them. But I’ve never needed to return something or deal with their customer service.
Stay tuned. If you’re wondering how these companies do when issues come up, you’ll get the full story here. I’m hoping they’ll work with me quickly for a resolution, as we’re opening soon. And I’m not even going to try and use this printer. It’s damaged, clearly.
Wish me luck all. I’ll keep you posted. Hopefully when they ship a replacement the carrier taking it here doesn’t have their plane go down too……. 😉